Refund policy

Return, Refund & Exchange Policy

Thank you for shopping with us. Please read this policy carefully before placing an order.

1) Refunds / Returns (No Refund Policy)

  • All sales are final.
  • We do not offer refunds or “return for refund” on any product once sold.
  • We only support exchange / replacement in eligible cases (explained below).

2) Exchange / Replacement Eligibility

An exchange/replacement request is accepted only if:

  • You received a wrong product, or
  • You received a wrong size, or
  • You received a damaged/defective product

Important:

  • Minor mismatches (example: label/printing differences, lace color variation, small packaging differences) will not be treated as “wrong product.”

3) Time Limits (Strict)

  • Exchange requests must be raised within 24 working hours of delivery.
  • Return shipment tracking ID must be shared within 72 hours of delivery.

Requests submitted after these timelines will not be accepted.

4) Mandatory Unboxing Video (Required)

To initiate any exchange/replacement, an unboxing video is mandatory.

Your video must:

  • Be continuous and uncut
  • Start from the sealed package (showing the shipping label)
  • Clearly show the product, size label, and the issue

For damaged products, the damage must be clearly visible in the same unboxing video.

5) Product Condition for Exchange

Products must be:

  • Unworn, unused, and in original condition
  • With all tags/labels intact
  • In original box/packaging

Used/worn items or items damaged by the customer will not be eligible.

6) Tampered / Open Package

If you receive a tampered package or open box, please do not accept the delivery.
Contact our support immediately. Accepted deliveries with tampering may not qualify for exchange.

7) How to Raise an Exchange Request

Contact our support within the timeline and share:

  1. Order number
  2. Product details
  3. Reason for exchange
  4. Unboxing video
  5. Photos (optional but helpful)

Customer Support

  • Email: naveenbanggar@gmail.com
  • Phone / WhatsApp: 8878874848
  • Working Hours: 10 AM – 7 PM (Monday to Saturday)

8) Return / Shipping Procedure (No Reverse Pickup)

  • We do not provide reverse pickup.
  • Once approved, you must securely pack the product and ship it to the return address shared by our team.
  • We recommend using India Post – Parcel Service for reliable delivery.
  • Please share the return tracking ID within 72 hours of delivery (as mentioned above).

9) Shipping Charges (Who Pays?)

  • If the issue is our fault (wrong product/wrong size shipped/damaged product):

    • We will send the replacement at no extra reshipping cost after verification.

    • Return shipping support (if applicable) will be communicated by our team during approval.

  • If you want an exchange due to preference (size/color change request without our fault):

    • Both-side shipping charges (return + reship) will be borne by the customer, and exchange is subject to stock availability.

    • Important Note (Unpaid Reshipping)

If your exchange/return is approved and reshipping charges are applicable, but you refuse or fail to pay the reshipping amount, then:

  • your product will be held for 10 days from the date we inform you about the reshipping payment,

  • after 10 days, the product will be disposed, and your return/exchange case will be permanently closed and considered resolved.

10) Non-Eligible Cases

Exchange/replacement will not be accepted for:

  • Requests raised after 24 working hours
  • Return tracking not shared within 72 hours
  • Missing/unavailable unboxing video
  • Products that are used, worn, washed, or damaged by the customer
  • SALE / offer / clearance products (no return or exchange)

11) Final Approval & Inspection

All exchange/replacement requests are subject to:

  • Verification of the unboxing video and details shared
  • Quality check after receiving the product back (where applicable)
  • Stock availability (for size/color exchanges)

 

12) Policy Updates

We reserve the right to update this policy at any time without prior notice. By placing an order, you agree to this policy.