Frequently Asked Questions (FAQs)

1. What is The Foot Steps?

We are an online sneaker store bringing you premium-quality sneakers inspired by streetwear culture and global trends—affordable, stylish, and delivered across India.

2. Are your sneakers original?

Our sneakers are replica-inspired and fashion-grade, crafted to match the look and comfort of premium designs at an affordable price. They are not branded originals.

3. How can I place an order?

  • Browse our collections and select your favorite sneaker.
  • Choose your size and click “Add to Cart” or “Buy Now.”
  • Complete checkout using prepaid or partial COD payment.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Partial COD: you pay 12% advance online and the remaining amount upon delivery. This ensures faster and secure processing of your order.

5. How long will delivery take?

Orders are usually shipped within 24–48 hours and delivered in 4–7 working days depending on your location.

6. How do I track my order?

Once shipped, you will receive a tracking link on WhatsApp/SMS/email to monitor your order status in real time.

7. What is your return/exchange policy?

  • We accept returns/exchanges of delivery for unused products.
  • The product must be in original condition with box and tags.
  • For size exchanges, shipping charges may apply.

(Detailed policy available on our Returns & Refunds page.)

8. Do you ship outside India?

Currently, we ship only within India.

9. How do I know my shoe size?

Refer to our Size Chart on the product page. If you’re still unsure, contact our support team for guidance.

10. How can I contact support?

You can reach us at:

(Available Mon–Sat | 10:00 AM – 6:00 PM)